MOBILE customers trying to access internet and data on their phones in Wagga have been having trouble getting connected in recent weeks.
Several Telstra customers have reported difficulties getting internet service on their mobile phones, with connection speeds so slow they are virtually non-existent.
Residents of central Wagga who previously had no problems getting online have reported a decline in service, with Telstra blaming the problem on network congestion.
“Telstra’s Next G mobile data network in Central Wagga Wagga is very popular and as a consequence, customers may experience slower data speeds during the busiest periods,” a spokeswoman said.
However, despite people telling WaggaNow they were having trouble getting any internet signal at all, Telstra said the coverage met its standards.
“The broadband service continues to deliver typical speeds in accordance with our performance expectations,” the spokeswoman said.
“Telstra’s mobile network is shared by many customers, and the amount of activity on the network at any one time can affect data speeds.”
Telstra is currently withdrawing its earlier 3GIS network from capital cities across Australia, but as that network does not operate in Wagga, a Telstra spokeswoman said the withdrawal would have no effect on customers here.
In a bid to improve network capacity, Telstra introduced the 4G network in Wagga last year.
The spokeswoman suggested customers wanting faster data speeds could purchase a 4G device, or use an external antenna with their compatible Next G phone.
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